Refund Policy

Our 30-Day Money-Back Guarantee

Every IntaDesign print is made by hand and printed to order — and we stand behind every one of them. If you're not happy with your print for any reason, contact us within 30 days of delivery and we'll make it right: a free replacement, an exchange for a different print or size, or a full refund — your choice.

In most cases you won't even need to ship anything back — we may simply ask for a photo so we can understand what went wrong and improve.

Defective or Damaged Items

If your order arrives damaged or with a printing defect, send us a photo or video and we'll immediately reprint it free of charge or issue a full refund — whichever you prefer.

Customized Orders

Personalized prints are covered by the same 30-day guarantee. For custom orders you'll receive a proof image before printing — you can request changes or cancel with a full refund at that stage.

Order Modifications or Cancellations

  • You may modify or cancel any order within 24 hours of placement.
  • Customized orders can also be cancelled after you receive the proof image but before printing — fully refundable.

A Few Honest Notes

  • Slight color variation between your screen and the printed piece is normal for art prints — but if the difference bothers you, the guarantee above still applies.
  • Please double-check sizes before ordering (each product page has a size guide). Ordered the wrong size? We'll exchange it.

If We Ask for a Return

Occasionally we may ask you to return an item. In that case, please keep it unused and in its original packaging, and use a tracked shipping service.

Damaged or Lost Shipments

If your parcel is damaged in transit, let us know right away and include photos — we'll handle the carrier claim and send a replacement. Shipments marked "Arriving Later" or "Delivered" are not considered lost.

Refund Process

Approved refunds are processed promptly to your original payment method (bank processing usually takes 3–5 business days).

Questions about a return, exchange, or refund? Contact us at office@intadeal.com — a real person (Paul or Maria) will reply.