Refund Policy

At IntaDesign, every order is custom-printed specifically for you. Because we do not keep stock or resell returned items, we only accept returns under the following conditions:

Defective or Damaged Items

We accept returns for defective or damaged items only. Proof of the damage or defect (photos or videos) must be provided before the return is approved.

Non-Refundable Items

  • All Sales Final: Sales, including those made with discount coupons, are non-refundable.
  • Customized Orders: Customized items cannot be returned or refunded.
  • Samples: We provide product samples to help you ensure suitability for your project before placing a full order.

Order Modifications or Cancellations

  • You may modify or cancel your order within 24 hours of placement.
  • For cancellations of customized orders after receiving the proof image but before printing, a $100 fee will be deducted from your refund to cover design expenses.

Conditions That Do Not Qualify as Defects

Our products are not considered defective under the following circumstances:

  • Color variations between your screen and the printed product.
  • Incorrect measurements provided at the time of purchase.
  • Wallpaper material not being suitable for the intended surface.
  • Installation errors.

Return Shipping and Packaging Requirements

  • Items must be unused, in their original condition, and packaged in the original packaging.
  • Poorly packed items or those showing signs of use will not qualify for a refund.
    Use reliable carriers like UPS or FedEx, with full insurance and tracking, for your return.

Damaged or Lost Shipments

If your item is damaged during transit, notify us immediately and provide pictures. We will file a claim with the carrier.
Shipments marked "Arriving Later" or "Delivered" are not considered lost.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed promptly.

For questions or concerns regarding our refund policy, feel free to contact us. We value your satisfaction and are here to assist you.